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General enquiries


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General booking enquiries


Registration and personal details


Other information


Travel tips


Destination guides


General booking enquiries

What happens if I haven't received a confirmation email?
You can also use the purchase history section to check your details and re-send the confirmation email.

If you have not received your confirmation email within 4 hours of making a booking, please check your deleted items / 'Junk Mail' folder.

Most email accounts offer an unwanted mail filter service to protect you from junk mail, and it is possible that your confirmation has been mistakenly filtered by this service. We would also advise that you change your filter settings to allow BAA mail through.

Can I change details of my booking?
If you've made a mistake completing your order, or if something just doesn't look right on your confirmation email, contact us using purchase history.

How do I know if my booking is confirmed?
When you complete your booking, which will happen after you have submitted your credit card details and pressed the "buy now" button, you will reach a confirmation page on the website. Your booking is only complete once you reach this confirmation page.

You will also be sent a confirmation email shortly afterwards.

Both the email and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us identify your order quickly.

If you do not see the confirmation page or receive the email, your booking may not have been confirmed. You can contact us using our purchase history to check this.

There is a mistake in my confirmation
If you see a mistake in your confirmation email, please contact us using purchase history. One of our agents will be happy to help sort it out.

What payments do you take?
We accept Mastercard and Visa for everything, and American Express and Switch for some items. This is dependent on the particular supplier of the product/item you wish to purchase. Please note however that we do not accept Electron or Solo cards at present.

Registration and personal details

I've forgotten my password
Very simply, if you visit purchase history page and click on "forgotten your password" link, we'll send your password to your email address.

Other information

What do I do if I have a complaint?
We're very sorry if you are unhappy with any part of your experience with baa.com. If you would like to make a complaint, please email us using our contact from in purchase history. We will do whatever we can to resolve the problem.

How do I check it is safe to travel to my holiday destination?
If you are worried about safety in a holiday destination please check the Foreign Office website for the most up to date travel information. Click here and select a country.

How do I change my postal address

Please make a note of order number highlighted above the contact our Customer Service area, use our online help or phone 0871 4725125

I require more information

Please makea note of order number highlighted on your confirmation email. If this page has not answered your questions and you have an emergency with an existing order, please use purchase history view at our Customer Service area, user our online help page or phone 0871 4725125 (and if calling from overseas +44 (0)1483 263 360).

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